Please have a look over the list below for some general points, more comprehensive troubleshooting is provided below.
- Reset the unit, by turning it off for 2 hours.
- The seal is may not be fitted tightly, which can allow warm air to enter the fridge and create condensation. Please complete a torch test prior to contacting our service team (further info can be found at the bottom of this page).
- Do you hear the fan/compressor working (it may also be worth checking power and if the house's circuit breaker/fuse has been tripped)
- Is the fridge well ventilated? The area/cavity where the fridge is positioned needs to be well ventilated , to prevent overheating the motor/compressor. Sometimes if the unit overheats, this can cause the thermal safety switch to trip. It's also useful to feel around the sides & top of the fridge for signs of overheating. Generally speaking a 10cm gap around each edge and along the top would be recommended, as well as a minimum 10cm gap against the rear wall.
- Is the internal compartments over crowded? If the inside is overcrowded resulting in poor internal ventilation you could expect to have warm spots in some areas, while other areas closer to the back of the fridge may be quite cold or even frosting.
- Is the compressor/motor working constantly or more than usual, or do you hear it starting/stopping as you would normally expect? (please share any videos highlighting any abnormal sounds to our team)
Troubleshooting
FROST FREE MODELS ONLY (please refer to user manual if you are unsure)
Which compartment is not cooling?
Fridge
If you open the fridge door and activate the door switch can you hear any fans activate?
If yes, it is likely that there is ice blocking the air ducts between the fridge/freezer, please defrost the unit for 12-24 hours with the doors open to allow the ice to defrost, after this time please turn the unit back on.
If no, please consult a Trade Depot agent and make them aware of the troubleshooting you have done so far.
Both
Can you hear the compressor running in the fridge? Please note this down and contact a Trade Depot agent with the findings. A compressor running normally should emit a quiet humming/buzzing noise.
Freezer
Is the freezer door sealing and closing properly – you can check this by carrying out a torch test. Please refer to the bottom of this article for more information. If you need a new seal please let one of the team know and we can arrange for a new one to be posted to you! (Charges may apply)
When the doors are closed, can you hear the fan running?
If yes, please consult a Trade Depot agent and make them aware of the troubleshooting you have done so far.
If no, it is possible that there is ice blocking the air ducts between the fridge/freezer, please defrost the unit for 12-24 hours with the doors open to allow the ice to defrost, after this time please turn the unit back on. If you are still experiencing issues please consult a Trade Depot agent and make them aware of the troubleshooting you have done so far.
NON FROST FREE MODELS ONLY (please refer to user manual if you are unsure)
Which compartment is not cooling?
Fridge or Fridge and Freezer
Can you hear the compressor running in the fridge? A compressor running normally should emit a quiet humming/buzzing noise.
If yes, please try turning the thermostat down to the coldest temperature, leave it running without opening the doors for at least 2-3 hours. After this period please check and see if there is any change to the temperature in both the fridge and freezer and report this to a TD agent.
If no, please consult a Trade Depot agent and make them aware of the troubleshooting you have done so far.
