If your heat pump is not working, please ensure the following have all been checked before making a warranty claim to avoid the chance of having a callout charged if there were to be a user error.
| Possible Causes | Recommended Solutions |
| The fuse has burnt out | Replace the fuse |
| Power failure | Wait for power to be reinstated |
| Remote control batteries are dead | Replace the batteries in the remote |
| Unit power is turned off | Turn on the power |
| The timer is activated | Turn the timer off |
| The heat pump's 3 minute protection has been activated | Wait 3 minutes before attempting to use after restarting |
If error codes appear on the indoor unit
The unit may stop operation or continue to run safely. If the indicator lamps continue to flash or error codes appear, wait for 10 minutes. The problem may resolve itself. If not, disconnect the power, then connect it again and power the unit back on.
If the problem persists, disconnect the power and contact our customer service team/submit a warranty claim.