Help Centre

If your heat pump is not cooling as expected, please ensure the following have all been checked before making a warranty claim to avoid the chance of having...

If your heat pump is not working, please ensure the following have all been checked before making a warranty claim to avoid the chance of having a callout c...

If your heat pump is not starting/stopping consistently, please ensure the following have all been checked before making a warranty claim to avoid the chanc...

If your heat pump is not heating as expected, please ensure the following have all been checked before making a warranty claim to avoid the chance of havi...

If your heat pump is spitting out ice from the indoor unit, this is generally a result of improper cleaning or environmental factors in your home. Filters ...

1. To activate the heater, the OFF/ON activation rocker switch on the left side must be turned to the ON position. (This switch can be safely left in ...

A heat pump is a heating and cooling system that requires regular maintenance to ensure it operates efficiently and lasts for many years. Here are some tips...

The EL01 error code on a Midea heat pump typically indicates a communication error between the indoor and outdoor units. This can be caused by various facto...