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Knowledge base
FAQs
Shipping FAQs
4
How long will delivery take?
Why have I only received part of my order?
How can I track my order?
Can you deliver products?
Brand Stories
2
Vogue
Midea
Returns & Refunds
1
Can I return if I change my mind?
Product Troubleshooting | Maintenance & Care Tips
Dishwashers
14
E5 Error Code - Dishwasher
Error Codes for Dishwasher
Dishes Not Drying
Dishwasher not cleaning dishes properly
Rust Stains on Cutlery
View all 14
Waste Disposal
1
My Waste Disposal unit is jammed/won't work?
Getting Started
0
Ovens
11
Oven Door - "Shattered" or "Exploded"
Oven Enamel Damage - Base of Oven
Condensation & Steam
Replacing Coil Elements
Oven Cleaning
View all 11
Fridge/Freezers
14
Fridge Freezer Making Loud Sounds
What is "Auto Defrost"?
My fridge has more condensation than normal/not cooling well?
My Fridge is not cooling?
Water Dispenser Leaking/Dripping (Non-Plumbed)
View all 14
Washing Machines
23
Washing Machine won't turn on
No water supply
Error Codes for Active & Crown Series Washing Machine.
Error Codes for Top Loader Washing Machine.
Error Codes for E-Series Washing Machine.
View all 23
Dryers (Vented, Condenser, Heatpump...)
13
Heatpump/Condenser Dryer - Tank Full Error
My Heatpump dryer is not spinning (361308/361307)
Condenser Dryer - E30 Error
My dryer is not heating? | 3601170, 361172, 361173, 361175
Dryer Times for All-In-One Machines
View all 13
Cooktop (Ceramic, Induction, Gas)
12
Buzzing noise from induction cooktop
Child Lock - Cooktop Error Code "Lo" or "U"
Induction Cooktop - Pulsating - Reduce in heat
My cooktop will not turn on?
My Gas Cooktop won't ignite/no flame
View all 12
Vacuum
3
Midea P12 Flex Vacuum Turning Off After 10 Seconds (385619)
Midea P10 Vacuum Troubleshooting (SKU 385614)
P10 Vacuum Battery Replacement (385614)
Rangehood
2
Why is my Rangehood Blue?
How to care for your rangehood
Tapware
3
Why is my tap dripping?
Changing an Aerator for a Tap
Cleaning your Black Tapware
Water Heaters
2
Indoor Water Heater Flame Out
Gas Water Heater - Not Igniting
Smart Toilet
5
Smart Toilet Resetting
Why is my Smart Toilet not flushing?
My seat won't open or closes on me | 230163(Aquilla) & 230164(Hydra)
My remote is not paired | 230163 (Aquilla)
Resetting Smart Toilet Seat
Smart Locks
0
Baths
0
Showers
0
Vanities
1
How to care for your vanity
Heat Pumps & Heating
8
Heat Pump Not Cooling Properly
Heat Pump Not Working
Heat Pump Starts/Stops Consistently
Heat Pump Not Heating Properly
Heat pump icing up
View all 8
Getting started with us
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0
Orders and refunds
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0
Gifts and coupons
Gifts
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0
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